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Delivery Policy

Thank you for visiting and shopping at Trend-On-Line.

Shipment processing time

All orders are processed within 2-3 business days of receipt. Orders are not processed or shipped from Friday 12 pm CET through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping DestinationEstimated delivery timeShipment cost
SwitzerlandUp to 10 business days*Free
EuropeUp to 10 business days25CHF
WorldwideUp to 10 business days35CHF

*Free shipping on orders placed in Switzerland.

Due to unexpected events, above time estimations might vary.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has been shipped. The tracking number will be active within 24 hours.

Custom, Duties, and Taxes

Any customs and taxes applied to your order are included in the total cost of your order. All fees imposed relating to shipping are paid by the customer when placing an order (including tariffs, taxes, and other costs). This is the customer’s responsibility.

Damages

J9 SA is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Please all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address by DHL. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

J9 SA will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you did not receive you order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by email to customercare@trend-on-line.com.

Contact Us

If you have any questions about this Delivery Policy, you can contact us by sending us an email at: trend@trend-on-line.com

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