Refund policy

TREND-ON-LINE – Return & Refund Policy

TREND-ON-LINE / J 9 SA
Avenue Alfred Cortot 8
1260 Nyon – Vaud – Switzerland
Phone: +41 79 710 04 04
Email: customercare@trend-on-line.com
VAT: CHE-108.575.167
www.trend-on-line.com
www.trend-on-line.ch

1. Legal framework (Swiss law)

TREND-ON-LINE operates under Swiss commercial law, including:

Swiss Code of Obligations (CO)
Federal Act on Unfair Competition (LCD)

Key legal principles:

No automatic right of withdrawal for online purchases in Switzerland (LCD + CO).
The seller is responsible only for defects according to Art. 197–210 CO.
The buyer must inspect goods immediately upon delivery and report defects without delay (Art. 201 CO).

These rules apply to Swiss, European, and international customers.

2. No right of withdrawal

Under Swiss law, there is no legal right to return a product simply because the customer changes their mind. Therefore, TREND-ON-LINE does not accept returns for personal preference, dislike of the product, or aesthetic reasons.

3. Non-returnable items (strict policy)

The following items are strictly non-returnable, except in case of damage or manufacturing defect:

SALE items
Discounted items
Special offers
Promotions such as “Free Delivery”

If a product was purchased under any promotion, discount, sale, or “Free Delivery” offer, it cannot be returned, unless it arrives damaged. If the customer does not like the product, no return or refund is possible.

4. Standard orders (no promotion) – 15-day return window

For orders purchased without any discount, sale, special offer, or “Free Delivery” promotion, customers may request a return within:

15 days from the delivery date.

Conditions:

Product must be unused.
Product must be in perfect condition.
Original packaging must be intact.
The return must be approved by TREND-ON-LINE before shipping.

TREND-ON-LINE reserves the right to refuse any return that does not meet these conditions.

5. Damaged or defective products (Art. 197–210 CO)

We accept returns only in the following cases:

The product arrives damaged.
The product has a manufacturing defect.
The wrong item was delivered.

Mandatory photo evidence

To process a damage claim, the customer must provide:

Clear photos of the product damage.
Photos of the packaging (inside and outside).
Photo of the shipping label.
Order number.
Description of the issue.

Without photo evidence, TREND-ON-LINE cannot approve a damage claim.

Report within 48 hours (Art. 201 CO)

Damage must be reported within 48 hours of delivery:

Email: customercare@trend-on-line.com
Phone: +41 79 710 04 04

6. Return approval

A return is only accepted if:

TREND-ON-LINE has approved the return in writing.
The product is unused and in original condition.
The return is shipped within the deadline provided by customer service.

Unauthorized returns will be refused and returned to the sender.

7. International customers

International customers follow the same rules:

No returns for change of mind.
No returns for SALE or promotional items.
Returns only for damage or defect.

Shipping costs, customs duties, and taxes are non-refundable.

8. Refunds

If a refund is approved:

Refunds are issued to the original payment method.
Processing time: 5–10 business days.
Shipping costs are not refunded unless TREND-ON-LINE made an error.

9. Customer support

For any issue, our customer service is available: