Shipping policy

Shipping Policy

TREND-ON-LINE / J 9 SA
Avenue Alfred Cortot 8
1260 Nyon – Vaud – Switzerland
Phone: +41 79 710 04 04
Email: customercare@trend-on-line.com
VAT: CHE-108.575.167
www.trend-on-line.com
www.trend-on-line.ch

1. Shipping Regions

TREND-ON-LINE ships within Switzerland, Europe, and internationally. Orders are dispatched from Switzerland and from selected partner countries to accelerate delivery times and ensure faster fulfillment.

2. Processing Time

Orders are processed within 1–3 business days. During peak periods, processing may take slightly longer.

3. Delivery Time

Estimated delivery times:

Switzerland: 2–5 business days
Europe: 3–7 business days
International: 5–12 business days

These timelines follow the standards of leading Swiss e-commerce retailers. Actual delivery time may vary depending on the carrier, customs, or local conditions.

4. Carrier Delays

While TREND-ON-LINE strives to deliver all orders on time, delays may occur due to:

High order volume
Carrier delays
Customs processing
Weather or logistical disruptions

Shipping delays do not constitute valid grounds for order cancellation.
Your order remains active and will be delivered as soon as possible.

Orders cannot be cancelled due to delays unless TREND-ON-LINE explicitly confirms cancellation in writing.

5. Fragile & Large Items

Certain products require special handling due to their size, weight, or fragility. These items may have:

Longer preparation time
Special packaging
Dedicated carrier services

TREND-ON-LINE ensures premium packaging for fragile items. However, delivery